Terms of Service

ESTATEOPS TERMS OF SERVICE
Version 2.0.0 — Effective 10 February 2026

1. INTRODUCTION AND ACCEPTANCE

1.1 These Terms of Service ("Terms") govern your access to and use of the EstateOps platform (the "Service") provided by EstateOps Ltd ("EstateOps", "we", "us", "our"), a company registered in England and Wales.

1.2 By creating an account or otherwise accessing the Service, you ("you", "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

1.3 If you do not agree to these Terms, you must not access or use the Service.

2. SERVICE DESCRIPTION

2.1 EstateOps is a software-as-a-service (SaaS) platform for estate and property operations management. The Service provides tools for:
(a) Property and zone management.
(b) Asset tracking and lifecycle management.
(c) Incident reporting and resolution.
(d) Work order creation, assignment, and tracking.
(e) Preventive maintenance scheduling and checklists.
(f) Vendor management.
(g) Team collaboration with role-based access control.
(h) Audit logging and compliance reporting.

2.2 The Service is provided on an "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or free from vulnerabilities. We will use reasonable endeavours to maintain availability but do not guarantee any specific level of uptime.

2.3 The Service does not constitute and must not be relied upon as legal advice, financial advice, property valuation, structural assessment, or any form of professional consultancy.

3. ACCOUNT REGISTRATION AND SECURITY

3.1 To use the Service, you must create an account by providing accurate and complete registration information.

3.2 You are responsible for:
(a) Maintaining the confidentiality of your account credentials.
(b) All activity that occurs under your account.
(c) Notifying us immediately at estateops@oshylabs.eu if you become aware of any unauthorised use of your account.

3.3 You must not:
(a) Share your account credentials with any other person.
(b) Create multiple accounts for the same individual.
(c) Use another person's account without their authorisation.

3.4 We reserve the right to suspend or disable accounts where we reasonably believe credentials have been compromised.

4. ACCEPTABLE USE

4.1 You agree to use the Service only for lawful purposes and in accordance with these Terms.

4.2 You must not:
(a) Use the Service for any purpose that is unlawful or prohibited by these Terms.
(b) Attempt to gain unauthorised access to any part of the Service, other accounts, computer systems, or networks connected to the Service.
(c) Introduce viruses, malware, or other harmful code.
(d) Interfere with or disrupt the integrity or performance of the Service.
(e) Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
(f) Use the Service to store or process special category data (as defined in Article 9 of UK GDPR) without a separate written agreement with us.
(g) Use the Service in a manner that could damage, disable, overburden, or impair the Service.
(h) Resell, sublicence, or redistribute access to the Service without our prior written consent.

5. SUBSCRIPTION, FEES, AND PAYMENT

5.1 Access to the Service is subject to your chosen subscription plan. Details of available plans and pricing are provided on our website or within the Service.

5.1A Payment Processing: Card payments are processed by Stripe. Your use of Stripe payment methods is subject to Stripe's terms and policies: https://stripe.com/gb/legal.

5.2 Fees are billed in advance on a monthly or annual basis, depending on your chosen plan.

5.3 All fees are stated exclusive of Value Added Tax (VAT), which will be added where applicable at the prevailing rate.

5.4 Payment is due on the date specified in your invoice or subscription confirmation. We accept payment by the methods specified at the time of subscription.

5.5 We reserve the right to modify our pricing with not less than 30 days' written notice. Any price change will take effect at the start of your next billing period following the notice period.

5.6 If payment is not received by the due date, we may:
(a) Suspend your access to the Service until payment is received.
(b) Charge interest on overdue amounts at the rate of 2% above the Bank of England base rate.

5.7 You are responsible for all taxes associated with your use of the Service, other than taxes on our income.

6. YOUR DATA

6.1 "Your Data" means all data, content, and information that you or your authorised users input into the Service.

6.2 You retain all ownership rights in Your Data. We do not claim any ownership interest in Your Data.

6.3 You grant us a limited, non-exclusive licence to process, store, and transmit Your Data solely for the purpose of providing and maintaining the Service in accordance with these Terms.

6.4 You are responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it.

6.5 Upon termination of your subscription, you may request export of Your Data within 30 days. After this period, we will delete Your Data in accordance with our Privacy Policy and Data Processing Addendum.

7. INTELLECTUAL PROPERTY

7.1 The Service, including its software, design, documentation, trademarks, and all related intellectual property, is and remains the property of EstateOps Ltd.

7.2 These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for the duration of your subscription, solely for your internal business purposes.

7.3 You must not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse-engineer or attempt to extract the source code, except where such restriction is prohibited by applicable law.

8. CONFIDENTIALITY

8.1 Each party agrees to keep confidential any information that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

8.2 Confidential information does not include information that:
(a) Is or becomes publicly available through no fault of the receiving party.
(b) Was already known to the receiving party without restriction.
(c) Is independently developed by the receiving party.
(d) Is disclosed pursuant to a legal requirement, provided the disclosing party is given reasonable notice where permitted.

9. LIMITATION OF LIABILITY

9.1 Nothing in these Terms excludes or limits our liability for:
(a) Death or personal injury caused by our negligence.
(b) Fraud or fraudulent misrepresentation.
(c) Any other liability that cannot be excluded or limited under the laws of England and Wales.

9.2 Subject to clause 9.1, our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

9.2A Subscription Liability: Where a claim relates to your subscription payments, our liability remains limited as set out in clause 9.2. We are not responsible for losses arising from third-party payment provider outages, chargebacks, or payment processing errors outside our reasonable control.

9.3 Subject to clause 9.1, we shall not be liable for:
(a) Loss of profits, revenue, or anticipated savings.
(b) Loss of business or business opportunity.
(c) Loss of or damage to goodwill or reputation.
(d) Loss of or corruption of data (except to the extent caused by our breach of our data processing obligations).
(e) Any indirect, special, incidental, or consequential loss or damage.

9.4 We do not accept any fiduciary duty to you. Our obligations are limited to those expressly set out in these Terms.

10. INDEMNIFICATION

10.1 You agree to indemnify and hold harmless EstateOps Ltd, its officers, directors, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
(a) Your breach of these Terms.
(b) Your use of the Service in violation of applicable law.
(c) Your Data or the use thereof.

11. SERVICE AVAILABILITY AND SUPPORT

11.1 We will use reasonable endeavours to make the Service available, but we do not guarantee uninterrupted or error-free operation.

11.2 We may temporarily suspend access to the Service for planned maintenance. Where reasonably practicable, we will provide advance notice of scheduled maintenance.

11.3 We will not be liable for any unavailability caused by circumstances beyond our reasonable control (see clause 14, Force Majeure).

11.4 Support is provided via email during UK business hours (Monday to Friday, 09:00 to 17:30 GMT/BST, excluding English public holidays).

12. SUSPENSION AND TERMINATION

12.1 You may terminate your account at any time by contacting us at estateops@oshylabs.eu or using the account settings within the Service.

12.2 We may suspend or terminate your access to the Service:
(a) Immediately, if you materially breach these Terms and such breach is not capable of remedy.
(b) With 14 days' written notice, if you breach these Terms and fail to remedy the breach within that notice period.
(c) Immediately, if required by law or regulation.

12.3 Upon termination:
(a) Your right to access and use the Service ceases immediately.
(b) You may request export of Your Data within 30 days of termination.
(c) We will delete Your Data in accordance with our Privacy Policy and Data Processing Addendum after the export period.

12.4 The following clauses survive termination: 6 (Your Data), 7 (Intellectual Property), 8 (Confidentiality), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law), and any other clause that by its nature should survive.

13. GOVERNING LAW AND JURISDICTION

13.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

13.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Nothing in this clause prevents either party from seeking interim or injunctive relief in any court of competent jurisdiction.

14. FORCE MAJEURE

14.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to:
(a) Acts of God, flood, earthquake, or other natural disaster.
(b) Epidemic or pandemic.
(c) War, terrorism, or civil unrest.
(d) Government actions, sanctions, or embargoes.
(e) Failure of third-party telecommunications or power supply.
(f) Cyberattack or distributed denial-of-service attack, provided the affected party has taken reasonable precautions.

14.2 The affected party shall use reasonable endeavours to mitigate the effect of the force majeure event and shall resume performance as soon as reasonably practicable.

15. MODIFICATIONS TO THESE TERMS

15.1 We may update these Terms from time to time. Where changes are material, we will provide not less than 30 days' notice via email or in-app notification.

15.2 Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease using the Service and may terminate your account.

16. GENERAL PROVISIONS

16.1 Entire Agreement: These Terms, together with our Privacy Policy and Data Processing Addendum, constitute the entire agreement between you and EstateOps Ltd in relation to the Service and supersede all prior agreements and understandings.

16.2 Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16.3 Waiver: No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

16.4 Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without your consent in connection with a merger, acquisition, or sale of all or substantially all of our assets.

16.5 Third-Party Rights: These Terms do not confer any rights on any person or party other than the parties to these Terms pursuant to the Contracts (Rights of Third Parties) Act 1999.

16.6 Notices: Notices under these Terms shall be sent by email to the addresses associated with the relevant accounts, or to estateops@oshylabs.eu for notices to us.

17. CONTACT

EstateOps Ltd
Email: estateops@oshylabs.eu
Support: estateops@oshylabs.eu

GDPR COMPLIANCE

EstateOps is designed to support UK GDPR compliance for Controllers using the Service. ICO registration: pending (to be updated with ICO registration number).